 Your
Call Center Can Excel! Our
Performance Improvement
Package Can Help You Deliver The
Service That Your Callers Expect.
ONLY
$29
Examples
of information that you will receive
IMMEDIATELY after you place your
order:
- BUSY
SIGNALS How to manage
them
- REDUCE
YOUR HOLD TIME Make
your customers happy (and
your management)
- STAFFING
MODEL It will calculate
the number of representatives
you will need by day and
time segment...ready to
use
- HIRING
FORECASTING MODEL It
will calculate the number
of representatives that you
will need to hire...ready
to use
 AUTOMATED
ANSWERING FEATURES When
and how to use them - ARU/IVR
SCRIPTING Say the
right thing at the right time
- LOG-ON
and AVAILABILITY Your
representatives may be at
work but you must also make
sure they are actually ready
to handle calls
- QUALITY
PROGRAMS Includes
call monitoring and quality
evaluation procedures
- CALL
ESCALATION TECHNIQUES How
to handle irate callers
- PERFORMANCE
STANDARDS Assure
that your employees are meeting
their goals
- INCENTIVE
PROGRAMS How they
can boost productivity
- KEY
STATISTICS You can't manage
what you don't measure
- IDLE
TIME -
Reduce it and answering efficiency goes up while payroll costs go down
- OVERTIME Manage
it effectively and efficiently
- DETERMINE
EFFECTIVE SHIFTS Crucial
for effective
call center management
- ATTENDANCE Don't
let attendance problems plague
your center
- INBOUND
and OUTBOUND Performance
reports for both types of centers...ready
to use
- SCORECARDS Keep
your representatives updated
regarding their performance
- HIRE
THE RIGHT PEOPLE What
to look for when interviewing
job applicants
- NUMBER
OF CALLS HANDLED Achieve
the optimum balance between
quantity and
quality
- ROLLOVERS A
highly effective technique
to improve your center's
answering capability
- EMPLOYEE
PRODUCTIVITY MEASUREMENTS Assure
that your employees are
productive
- HIGH CALL VOLUME
TECHNIQUES Use
them when call volume increases
unexpectedly
- SALES TECHNIQUES How
to sell effectively during
your phone calls
- CALL
CENTER POLICIES Be
prepared for the many
issues that can develop in
your call center
- PLUS
OTHER VALUABLE INFORMATION
| CLICK
the Buy Now button
to order. You
will receive the
entire Performance
Package by download
immediately after
placing your order. |
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The Thomas Group
Specializing in Call Center Performance Improvement
info@improveyourcallcenter.com
1-214-789-2792
© Copyright 2007-2008, All Rights Reserved
